General Information about dispatch, delivery & receiving your gear
We ship fast with our orders shipped via Australia Post. Orders $99 or less will attract a postage charge.
If you qualify for Free Standard post you will have the option of upgrading to Express Post should you want to get your gear quicker.
All orders are sent via Australia Post.
During busy seasons (e.g. Christmas, Easter) some delivery delays may apply and this is completely beyond our control.
Unfortunately, we can’t take responsibility for your parcel once it’s out of our hands and with Australia Post. Some delays such as customs, processing, strikes/protests, natural disasters, roads and traffic, busy seasons (i.e Christmas) are simply out of our control.
Where do you deliver to?
We deliver Australia wide! Please contact us if you have any questions regarding your location.
Do you ship overseas?
Yes. If your country is available your shipping charge will be calculated at checkout. Please note that we will accept returns from International Orders but return postage must be paid by the customer.
How is my gear packed?
Excellent question. This is something we take great pride in… we always have and always will. We understand what it’s like to receive something in the mail and it be not quite right upon arrival - this is something we don’t want to happen to you.
We take great care when we pack your gear and each item is hand picked and packed by a real person who loves what they do. If something arrives to you damaged, please contact us ASAP. It helps if you can include photos and detailed descriptions… we’ll do our best to sort it out for you.
Do I get a tracking number for my order?
You sure do! You’ll receive an email notification with a tracking ID to keep an eye on our gear. If you haven’t received this, please contact us and we’ll get it to you straight away.
What if i’m not home to collect my parcel?
Your parcel will be left in your letter box. If it does not fit, it will more than likely be taken back to your nearest Post Office for collection and a card will usually be left in your letter box. In some cases, posties have been known to leave parcels at front doors and in mailboxes so we can’t guarantee what your local delivery man/lady will do. You also have the option to add delivery instructions to your order at checkout.
If your parcel is not collected within 10 working days, it will probably be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.
Out of stock items
We have a real time integrated inventory tracking system so we should only ever display items that are in stock - doing otherwise we think is unfair and we think this is very misleading! We do our best to keep our stock levels accurate, but it is possible for mistakes to happen (i.e if an item left the shop but was not sold).
Although it’s extremely unlikely, it has happened before where an item has been purchased and our stock has been out (100% our fault) - we're humans and sometimes we make mistakes! We’ll contact you ASAP if this is the case.
Do you special order items in?
Absolutely - if we can get it you can do a special order with Summit Gear. Just contact us and we will do our best to chase down the item for you
Can I pick my order up in store?
You sure can! Please contact us and we can arrange for you to pick up locally.